Terms and Condition

Terms and Conditions of Texco.co.id

1. CONDITIONS OF USE

By accessing or using the website or application of Texco.co.id, operated by PT Laysander Technology (hereinafter referred to as “Texco.co.id,” “we,” “us,” or “our”), you agree to be bound by these Terms and Conditions, including any additional terms, policies, or guidelines referenced herein or available on any page of this website. If you do not agree to these terms, you must immediately cease using this website and any of its services.

2. OVERVIEW

Texco.co.id specializes in selling large-format printers, including sublimation printers, Direct to Film (DTF), Direct to Fabric, Direct to Garment (DTG) printers, related supplies, supporting tools, and machinery. Additionally, we provide informational blog content and run advertisements on Meta Ads (Facebook and Instagram) and Google Ads. This website does not support direct e-commerce transactions or checkout functionality. Instead, we provide inquiry forms for users to request information about our products. By using this website, you acknowledge and agree to these Terms and Conditions, as well as any supplementary terms that may apply to specific sections or services of the website.

3. CHANGES TO THE WEBSITE AND TERMS

Texco.co.id reserves the right to modify, update, or discontinue any aspect of this website, including its content, features, pricing, and these Terms and Conditions, at any time without prior notice. We may also correct errors, inaccuracies, or omissions in product descriptions, pricing, or other information. In the event of a pricing error, we reserve the right to cancel or refuse any orders placed at the incorrect price. Your continued use of the website after any changes constitutes your acceptance of the revised terms.

4. COPYRIGHT AND INTELLECTUAL PROPERTY

All content, materials, trademarks, logos, and intellectual property displayed on this website are the exclusive property of Texco.co.id and are protected under Indonesian and international copyright and intellectual property laws. You are expressly prohibited from copying, reproducing, modifying, distributing, transmitting, or using any content from this website without prior written consent from Texco.co.id. Unauthorized use of any materials on this website may result in legal action.

5. USER REGISTRATION AND ACCOUNT RESPONSIBILITY

While direct purchases are not supported on this website, users may register to receive updates, special offers, and product information. During registration, you are required to provide accurate and up-to-date information, including your full name, email address, and phone number. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree not to share, misuse, or reverse-engineer your account information or impersonate any individual or entity. Texco.co.id reserves the right to suspend or terminate accounts that violate these terms.

6. ELECTRONIC COMMUNICATIONS

By using this website, you consent to receive electronic communications from Texco.co.id, including emails, notifications, and updates about our products, services, and website changes. If you no longer wish to receive such communications, you may adjust your preferences in your account settings or unsubscribe using the link provided in our emails.

7. PRODUCT DESCRIPTIONS AND ACCURACY

Texco.co.id strives to provide accurate and detailed descriptions of our products, including images and specifications. However, variations in color, appearance, or other attributes may occur due to differences in screen displays or technical limitations. For additional clarity, you may contact us directly to request more detailed images or videos of the products you are interested in.

8. SHIPPING AND RISK OF LOSS

All products sold by Texco.co.id are processed and shipped in accordance with our shipping agreements. The risk of loss or damage during transit is our responsibility until the product is delivered to the specified destination. You are required to inspect the product upon delivery and notify us immediately of any issues.

9. RETURN AND REFUND POLICY

Eligibility: Items must be returned within 7 (seven) days of receipt and must be in their original condition, including all labels and packaging.
Non-Returnable Items: Discounted or promotional items are not eligible for return.
Shipping Costs: Shipping and handling fees are non-refundable.
Process: To initiate a return, please contact our customer support team for instructions.

10. CUSTOMER SUPPORT

Texco.co.id offers customer support at +62 821-3900-9796 (available via phone or WhatsApp), operating from 9:00 AM to 5:00 PM. Our support team is ready to assist with product inquiries, technical issues, and other concerns. For issues requiring on-site technician visits, additional charges such as airfare (for locations outside JABODETABEK), accommodation, and service fees may apply.

11. WARRANTY AND LIABILITY

Texco.co.id provides the following warranties and liabilities:

Service Commitment: We strive to deliver the highest quality service and handle all products in accordance with these Terms and Conditions.
Authority: Texco.co.id has the full right and authority to provide the services outlined in these terms.
Product Warranty: Most machines sold by Texco.co.id come with a one-year warranty. For specific warranty details, including covered repairs and exclusions, please refer to the warranty card included with your purchased product.
Limitation of Liability: Texco.co.id is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or services, except as required by law.

12. PRIVACY POLICY

Texco.co.id is committed to protecting your privacy. We collect personal information, such as your full name, email address, and phone number, solely for the purpose of processing your inquiries and providing you with relevant product information.

Data Usage: Your information will not be misused, shared, or sold to third parties without your consent.
Data Security: We implement appropriate technical and organizational measures to safeguard your data against unauthorized access or disclosure.
Opt-Out: If you no longer wish to receive communications from us, you may adjust your preferences in your account settings or unsubscribe from our emails.

13. INDEMNITY

You agree to indemnify, defend, and hold harmless Texco.co.id, its affiliates, officers, employees, and agents from and against any claims, liabilities, damages, losses, or expenses (including legal fees) arising from:

Your use or misuse of this website or its content.
Your violation of these Terms and Conditions.
Your infringement of any intellectual property or other rights of third parties.

14. DISCLAIMER

Texco.co.id makes no representations or warranties regarding the accuracy, completeness, or timeliness of the content on this website. The information provided is for general informational purposes only and should not be relied upon as the sole basis for making decisions.

No Guarantees: We do not guarantee that the website will be error-free, uninterrupted, or free of viruses or other harmful components.
Third-Party Links: This website may contain links to third-party websites. Texco.co.id is not responsible for the content or practices of these external sites.

15. GOVERNING LAW

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of Indonesia. Any disputes arising from or related to these terms or your use of this website shall be subject to the exclusive jurisdiction of the courts located in Indonesia.

16. QUESTIONS AND SUGGESTIONS

We value your feedback and are here to address any questions or concerns you may have. If you have inquiries about our privacy practices, products, or these Terms and Conditions, please contact us via email or the contact form available on our website.

Terms and Condition